Returns & Exchanges
We really hope you love your Taigar pieces. But we know that sometimes the fit isn't quite right or you simply change your mind.
We've made our returns and exchanges process as straightforward as possible.
Returns
You have 14 days from receiving your order to let us know you'd like to make a return, followed by a further 14 days to send your item(s) back to us.
To start a return, please email us with your order number and the item(s) you'd like to return.
We'll then provide you with the information you need to send your return back to us.
Exchanges
Need another size?
Subject to availability, we're happy to exchange your item for a different size.
Please contact uswithin 14 days of receiving your order to request an exchange.
If your requested size is no longer available, we'll let you know and you can return the item for a refund instead.
Return Postage
Although standard UK delivery is included in the RRP of your original purchase, return postage is the responsibility of the customer.
If an item is faulty, damaged or incorrect, please contact us before returning it so we can arrange the appropriate return method for you.
Returning Your Items
We ask that returned items are sent back to us in their original, unworn and resalable condition, with all original tags and labels still attached.
When trying on your Taigar pieces, please take care to avoid contact with make-up, fake tan, deodorant, perfume or anything else that could mark or damage the garment.
We may be unable to accept a change-of-mind return where an item has been worn beyond what is reasonably necessary to check its fit and nature, washed, damaged or otherwise handled in a way that reduces its value. This does not affect your statutory rights if an item is faulty or not as described.
Items that cannot be returned
For hygiene reasons, certain items may not be eligible for change-of-mind returns once their hygiene seal has been removed or broken.
Where this applies, it will be clearly stated on the relevant product page.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Refunds
Once we've received and inspected your return, we'll process your refund as quickly as possible.
Please allow up to 5 working days for your return to be checked and your refund to be processed.
Refunds will be made to your original payment method.
Once processed, your bank or payment provider may take a further few working days to show the funds in your account.
Original delivery costs
Because standard UK delivery is incorporated into the RRP of our products rather than charged separately at checkout, there is no separate standard delivery charge shown on your order to refund.
This does not affect any rights you may have under UK consumer law.
Faulty, Damaged or Incorrect Items
We take great care with every Taigar order, but if something isn't right, please let us know.
If your item arrives faulty, damaged or isn't what you ordered, contact us as soon as possible, including:
your order number;
details of the issue; and
photographs where appropriate.
We'll then help you resolve the issue.
Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.
Sale Items
Sale items can be returned in accordance with the same returns policy as full-price items.
Returning multiple Orders
If you're returning items from more than one order, please package and return each order separately, unless we've told you otherwise.
This helps us make sure your return is processed correctly and your refund reaches you as quickly as possible.