Privacy Policy

Last updated: 20th August 2026

At Taigar, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us or interact with Taigar, how we use that information and the rights you have in relation to your personal data.

1. Who We Are

This website is operated by Taigar, an independent online clothing store based in the United Kingdom.

For the purposes of UK data protection law, the data controller responsible for your personal information is:

Taigar
Email: talktotaigar@gmail.com

2. Information We Collect

Depending on how you interact with Taigar, we may collect information including:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • order and purchase history;

  • payment and transaction information;

  • account information, if you create an account;

  • correspondence with us, including customer service enquiries;

  • returns and exchange information;

  • marketing preferences;

  • information about how you use and interact with our website;

  • device, browser and IP address information; and

  • information collected through cookies and similar technologies.

We do not generally receive or store your complete payment card details ourselves. Payments are processed securely by the payment providers available through our website.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;

  • take and manage payments;

  • arrange delivery of your purchases;

  • process returns, exchanges and refunds;

  • communicate with you about an order;

  • provide customer service;

  • prevent and detect fraud or misuse of our website;

  • maintain and improve our website and customer experience;

  • understand how customers use our website;

  • comply with our legal and financial obligations;

  • keep appropriate business and transaction records; and

  • send you marketing communications where we are permitted to do so.

We will only use your personal information where we have a lawful reason to do so.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract — where using your information is necessary to process an order, take payment, arrange delivery, deal with a return or otherwise fulfil our agreement with you.

Legal obligation — where we need to keep or use information to comply with a legal requirement, such as accounting, tax or consumer protection obligations.

Legitimate interests — where it is reasonably necessary for the operation and improvement of Taigar, such as preventing fraud, understanding how our website is used and protecting our business, provided those interests do not override your rights and interests.

Consent — where you have actively given us permission to use your information for a particular purpose, such as certain forms of direct marketing or non-essential cookies where consent is required.

Where we rely on your consent, you can withdraw it at any time.

5. Orders & Payments

When you place an order with Taigar, we use the information you provide to process your purchase, arrange delivery and communicate with you about your order.

Your payment will be processed through the payment provider made available at checkout.

Payment providers may process your personal information in accordance with their own privacy policies and security procedures.

6. Marketing Communications

If you choose to join our mailing list or otherwise agree to receive marketing communications from us, we may contact you about:

  • new collections and products;

  • restocks;

  • Taigar news;

  • promotions and offers; and

  • other information we think may be relevant to you.

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link contained within an email or by contacting us.

Unsubscribing from marketing will not prevent us from sending you essential service communications relating to an order you've placed.

7. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for our website and online store to function. For example, they may enable our shopping basket, checkout and security features.

We may also use non-essential cookies for purposes such as:

  • website analytics;

  • understanding customer behaviour;

  • improving our website;

  • measuring marketing performance; and

  • advertising or remarketing.

Where required by law, non-essential cookies will not be placed on your device unless you have given your consent.

You can manage your cookie preferences through our website's cookie settings.

10. Who We Share Your Information With

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate Taigar and provide our services.

These may include:

  • our ecommerce and website provider;

  • payment processors;

  • delivery and courier companies;

  • returns providers;

  • email and marketing platforms;

  • website analytics providers;

  • IT and website service providers;

  • professional advisers, such as accountants or legal advisers; and

  • government, regulatory or law enforcement authorities where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose.

11. Social Media & Advertising

We may use social media platforms and advertising services to promote Taigar and understand the effectiveness of our marketing.

Depending on the services and cookies you have consented to, these providers may collect information about your interaction with our website.

This may include platforms such as Facebook, Instagram, Google.

These third-party platforms operate under their own privacy policies.

12. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where your personal information is transferred internationally, we will take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable UK data protection law.

This may include relying on recognised adequacy regulations or appropriate contractual safeguards.

13. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.

Different types of information may therefore be kept for different periods.

For example, we may need to retain records relating to purchases and transactions for a number of years to comply with tax, accounting and other legal requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

14. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Our website and relevant service providers use security measures designed to protect information transmitted and stored electronically.

However, no online system can be guaranteed to be completely secure.

15. Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • ask for access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how your information is used in certain circumstances;

  • object to certain uses of your information;

  • request the transfer of certain information to you or another organisation;

  • withdraw your consent where we rely on consent; and

  • object to certain direct marketing.

These rights do not apply in every circumstance, and there may be situations where we are legally permitted or required to retain or continue processing certain information.

To exercise any of your rights, please contact us.

16. Complaints

If you have any questions or concerns about how Taigar uses your personal information, please contact us first here.

We will do our best to resolve your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

17. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

If you follow one of these links, please be aware that the third party will have its own privacy policy and we are not responsible for how those websites collect or use your personal information.

We recommend reviewing the relevant privacy policy before providing your information.

18. Children's Privacy

Our website and products are not specifically directed at children, and we do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Taigar, our website, the services we use or applicable legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

We recommend reviewing this policy periodically.